Reports to: Regional Manager

Under the direction of the Regional Manager, this role is responsible for inspections, installations and repairs to pre-engineered mining vehicle fire suppression systems, industrial fire suppression systems and portable fire extinguishers as required by local, mining and national fire codes. This role will also entail cross-selling or upselling of other Bison company products and services where appropriate to promote customer retention and high-quality customer services. This role will work closely with the service coordinator(s) and will be required to travel and be available for rotational on-call emergency services.

Duties to include but are not limited to:

  • Perform and complete service orders for inspections, installations, repairs and product sales as scheduled and/or assigned by the Service Coordinator in a time-sensitive manner
  • Advises Service Coordinator of any unexpected changes in assigned work order schedule based on customer needs and/or parts or service issues
  • Examines work, tests and ensures that equipment is functioning properly before leaving the shop or the customer’s location
  • Delivers equipment or product orders to customers as required
  • Completes the inspection report information
  • Identifies and documents deficiencies on a deficiency report and submits to the Service Coordinator or Sales team for further action
  • Actively pursues opportunities for cross or up-selling of other company products and services
  • Must ensure the service vehicle has sufficient tools, equipment and product on hand for the required work order completion
  • Provides daily feedback to the Service Coordinator on the status and outcome of all assigned service orders and inspections and any additional service work to be scheduled as a result
  • Submits completed service orders and/or inspection documents to the required party through electronic means, with all job items and work hours accurately completed to ensure proper billing to the customers on a daily basis. The maximum time frame for submission of documents is daily
  • Report any vehicle maintenance issues or pending repairs required to the Fleet Manager as soon as they are observed
  • Complete, obtain and maintain all required certifications and safety training for the performance of duties
  • Willing to work in an underground environment
  • Available to be on emergency call-outs on a rotational basis
  • Willing to travel as directed by the coordinator and /or manager
  • Attend and participate in any new product or service training requirements, and all safety, service and general staff meetings as required

Position Requirements:

  • Minimum education requirement: Grade 12 graduate
  • Additional education and/or training from a technical college program is highly desirable
  • Working knowledge of current local and national fire codes
  • Willing to obtain additional training and education to keep current on industry changes, new products and processes and other relevant information
  • Minimum 3 to 5 years of direct industry experience is desirable
  • Ability to multi-task and work effectively with minimal direction or supervision
  • Flexible and able to adapt easily to schedule changes
  • Effective problem solver while demonstrating good judgement
  • Possess effective organization and time management skills
  • Have and maintain a valid Drivers’ License and clean driving abstract
  • Present a professional image & behaviours on job sites or in public when dealing with customers, vendors, other service providers and fellow staff members
  • Effective verbal and written communication
  • Demonstrate effective people skills and demonstrate a positive team player attitude

Resumes can be sent to We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Categories: Career Opportunities